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Customer Care

RETURNS & REFUNDS

ed&i want you to be happy with your purchase, but if for any reason you are not, you are welcome to return your ed&i swimwear in an unworn condition within 3 days of receiving them and we will happily exchange for another style or another size. We do not refund the credit of your purchase.

When trying on your swimwear for the first time, please do so over your underwear.

If you return the product:

  • You are responsible for the return shipping also. You are required to include a return tracked courier bag.
  • If the product is defective, we will refund the cost of your return shipping.

DOESN’T FIT?

What’s the point of having a custom swimsuit if it doesn’t fit you?

If you receive your ed&i swimwear and you have incorrectly estimated your size, we’ll replace it with the correct size. Just contact us within 3 days of receiving your order.

SALE ITEMS

We do not offer returns, refunds or exchanges on sale items. If you have questions about your choices and sizing, please get in touch!

HOW TO RETURN YOUR SWIMWEAR

  • All items should be returned in original condition and packaging, unworn and unwashed, with all labels intact.  In the interest of hygiene, we may refuse returns where it is obvious underwear has not been worn.
  • If you have any questions about the fit of your bikini, please contact us and we would be happy to discuss this with you.

Due to the limited nature of some of our styles and colours, replacements are subject to availability. If you opt for a different style, the difference in price will be refunded or paid by you.

When returning your item please use a trackable shipping method as we are not responsible for lost packages. You are required to include a return tracked courier bag.

Please contact us for the return address or if you have any further questions

HOW TO CARE FOR YOUR BIKINI

To ensure the longevity of your piece please follow the below care instructions;

Rinse after chlorine or salt water exposure

Do not machine wash
Hand wash only
Cold water only

Do not apply bleach or fabric softener
Do not tumble dry, iron or dry clean
Air dry only out of direct sunlight

Lay flat to dry - do no wring
Store in a cool, dry place
Do not leave in direct sunlight

Keep light and dark fabrics separate as colours may bleed